If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

General Enquiries

What products are available for purchase on

120% Lino offers ready-to-wear products for women and men.

For each product one of the following availability is indicated: Available, Not Available.

The products immediately available for purchase will be shipped within the following delivery times:

Continental USA: 2-3 business days

Alaska, Hawaii, Puerto Rico*: 4-5 business days

*Contact us for information on remote and other areas.

What can I do if an item I would like to purchase is not available online?

If an item or size you have selected is not available for purchase on, you can locate it at the nearest 120% Lino store checking the link Flagship Stores.

If you need additional assistance please Contact us.

Do 120% Lino products go on sale?

120% Lino does sales and private sales.

Subscribe to our Newlsetter to receive an exclusive 10% discount on your first order, access to product launches not available elsewhere, private sales, special offers and one-of-a-kind experiences.

Where are 120% Lino products made?

120% Lino products are crafted with the highest quality materials, design and workmanship. 120% Lino products are Made in Europe.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality.

How has 120% Lino committed to sustainability and responsible shopping?

At 120%, we take pride in incorporating versatile and sustainable fibers in our collections, particularly linen. Our linen is carefully crafted from flax plants grown using a fully ecological process in Europe, in line with universally recognized ethical values. By opting for linen, we not only create high-quality, stylish garments, but also make a positive impact on the environment.

Linen is an eco-friendly option with minimal environmental impact. It has the ability to absorb up to 3.7 T/Ho of carbon per year, making it a great choice for carbon sequestration. Additionally, linen is a hardy plant that can grow with rainwater alone, eliminating the need for artificial irrigation. Once harvested, the roots remain in the earth, nourishing the soil and reclaiming the land. Linen is therefore a fully renewable resource that can be utilized without any waste.

Choose our linen collections for a sustainable fashion option that supports environmentally friendly practices.

How do I find my size?

On each product page, we offer size guides with general recommendations to assist you in finding the perfect fit.

For more detailed fitting information on a specific product category, we recommend checking the dedicated pages. Find your ideal fit and enjoy a comfortable and stylish shopping experience.

Orders & shipping

How can I return or change an item?

If you are not satisfied with your purchase, you can return it to us within 14 days of receipt for a refund or an exchange. You can return the item by mail or at any 120% Lino store. The item must be in new or unused condition with tags on.

To return a product, it must be in perfect condition, and you must provide the purchase receipt and the completed return form. The refund will only be processed once the credit card used for the purchase is credited. Please note that shipping charges (USD 20.00 in the USA and USD 25.00 in Canada) will not be refunded in case of product return.

To return a product, please contact our Returns Department at or call +1 305 371 6564 to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.

Refunds are processed within approximately 10 business days of receiving the merchandise. The refund will be credited back to the original payment method used to make the purchase on the site. Please note that there are no refunds on any products designated as on-sale.

If you need to return a defective product, please refer to the manufacturer's warranty or the product description on our site.

To ensure a smooth process and a timely refund, please follow the return instructions below:

Return / Change by mail:

  1. Client emails to request a return. Warehouse manager sends client a UPS return label.
  2. Once we receive the item in the warehouse, we will process the return within approximately 7-10 business days and credit the original form of payment.
  3. You will receive an email confirmation when your return is completed.

Return / Change in store:

You can return the item to any 120% Lino flagship store in the U.S. Please bring the item in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. Refunds for online orders purchased using PayPal, Amazon Pay, and AfterPay cannot be issued in a 120% Lino store and must be processed and issued from

How many days do I have to exchange or return an item?

At 120% Lino, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and change policy. You can return your item within 14 days of receipt for a refund or exchange.

We accept returns by mail or at any of our 120% Lino stores. To qualify for a refund or exchange, the item must be in new or unused condition with all original tags attached.

What is the return and exchange policy?

Eligible returns of products purchased on may be made by mail or in store. Items must be returned in accordance with the requirements outlined below, within 14 days from the date of delivery to the 120% Lino return address listed on the return shipping label or to a 120% Lino store in the United States (Flagship Stores).

Returned merchandise must meet the below requirements in order to be accepted for a refund:

All items must be in original condition with original tags attached. All merchandise - that has been worn, used, altered or damaged will not be accepted.

Items purchased at a 120% Lino store, or other multi-brand retailer or department store cannot be returned to These items may only be returned to the store of the original purchase.

All items must match those identified in return request.

How soon will I receive the refund?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.

Orders purchased using AfterPay are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with AfterPay will be canceled before your second payment is due. If your return is processed after the 30-day timeframe, you will be charged for the second loan payment which will then be refunded after the return has been submitted. Any applicable interest paid on your loan for returns received after 45 days will not be refunded. If a down payment was charged, it will be refunded once the return has been received and processed at the warehouse.

Are the shipping costs refundable?

Any original shipping charges incurred at the time of purchase are non-refundable.

Can I exchange or return a product that was gifted to me?

Gift items purchased on may be returned or changed. However, refunds may only be issued to the same credit card used for original payment.

Please note new orders in case of changes are subject to merchandise availability. 

Please refer to our Online Return Policy for more information and return instructions.

We've provided easy-to-follow return instructions to ensure a seamless process.


What forms of payment do you accept?

For online purchases, 120% Lino accepts various forms of payment including:

  • Visa
  • American Express
  • MasterCard
  • Diners Club International
  • Paypal
  • Apple Pay
  • Google Pay
  • Discover
  • Amazon Pay
  • JCB

To ensure a smooth transaction, please ensure that your billing address matches the information linked to your payment method. In case of payment decline, kindly contact your bank or financial institution for assistance.

Is shopping online with 120% Lino secure?

On, we ensure maximum security for every purchase by implementing the most advanced encryption services (SSL). Our website uses only protected connections, as indicated by the "HTTPS" URL prefix and the lock symbol that appears in the browser's address bar.

To protect your credit card purchases, you will always be asked to enter your CVV code for every order. Our payments department may also conduct anti-fraud checks before approving the transaction, and they may contact you for further details to ensure greater protection before confirming the order.

Can I use multiple payment methods for the same order?

At this time, we only accept one form of payment per order.

When will I be charged for payment?

When you place an order on, we will automatically request authorization for the payment to verify your credit card's validity and ensure that funds are available. Please note that your card is not charged at this stage - the actual payment will only be processed when your order is shipped. This helps to ensure that you are not charged until your order is ready to be dispatched.

Can I cancel or change my order?

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our Returns and Exchange section.

Why was my payment declined?

f you receive a notification that your payment method has been declined, please contact your payment provider or issuing bank. Before doing so, please double-check that you have entered the correct card details or payment information, including the 16-digit code and the 3 or 4-digit security number, and that your credit card has not expired.

If you have saved your payment information, we recommend checking that the selected card or payment method is active and not expired, and that the billing address matches the credit card or payment method used for payment. You can update your payment information directly in your account or add a new payment method at the checkout.

Please ensure that you have provided the correct security number for the selected payment method. We always re-prompt for this information to maintain the security of your stored details.

If you need further assistance, please do not hesitate to Contact us.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.