FAQ

Through "My Account," you can view all your orders, check the status of pending orders, and save new addresses to speed up future purchases. Additionally, you will receive exclusive promotions, such as early access to sales, our welcome discount, and much more.

Customer Service is available Monday to Friday from 09:00 to 13:30 and from 14:30 to 18:00 (CET), excluding holidays (January 1 and 6, Easter and Easter Monday, April 25, May 1, June 2, August 15, November 1,
December 8, 25, and 26). Please contact us.

All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 14 business days.

We are unable to modify an order once it has been confirmed; it is not possible to change the size or color of the items. However, you may request cancellation if the order has not yet been processed.

Unfortunately, no. Each order is processed automatically, and once received by our system, we cannot alter its details. To purchase additional items, a new order must be placed. To return items, you must follow our return policy.

In rare cases, the ordered product may be unavailable in the warehouse. In such instances, 120% Lino reserves the right to cancel your order. The amount paid will be refunded through the payment method used at the time of purchase. We apologize in advance for any inconvenience.

If you are a registered user, you will find all the order information in the "My Account" section. If you are not registered, you can track your order by clicking on the link you received in the order confirmation email. Additionally, you will receive an email notification when your order has been shipped, where we will provide you with the tracking number, allowing you to check the status of your shipment on our courier's website.

You can contact our Customer Service to get more information about online availability. We also encourage you to keep an eye on the item you are interested in, as it often becomes available again.

Taxes are applied to your order according to the regulations of the destination country. You can view the tax amount for your order in the order confirmation email.

No, it is not possible to issue an invoice. For more information, please contact us.

120% Lino discount codes cannot be combined with each other unless expressly indicated. The code must be entered at the checkout stage in the appropriate field before proceeding with payment. The 10% discount code received through Newsletter subscription cannot be used on already discounted products.

We accept credit cards from the Mastercard, Visa, Maestro, and American Express networks. Additionally, payment can be made via PayPal and Scalapay.

To exercise the right of return, please communicate your decision through the contact form available on the website under the 'Contact Us' section. Remember to indicate the order number, the items you wish to return, and finally, the reason for the return.

You can return a product within 14 days from the date of receipt. For more information, please refer to the dedicated section: Returns.

No, it is currently not possible to exchange a purchased product for a different product or size. You will therefore need to proceed with the return request for the item you wish to return and place a new order for the desired size or item.

No, it is not possible to return two different orders with a single return shipment. A return authorization request must be made for each order received.

Yes, it is possible to use a courier other than the one specified by the Seller. In such a case, the customer assumes full responsibility for any damage caused to the products during the return shipment or loss of the package, as well as the related shipping costs.

Once the return is received at our warehouses, we will proceed, within a few days, to forward the refund request. The timing of the refund varies depending on the payment method used at the time of the order. Generally, the procedure is completed within 14 days from the receipt of the returned products. Any delays in the reflection of the refund may depend on the payment method adopted.

Customers must return the products from the same country in which the products were delivered.

Yes, it is possible to use a courier other than the one specified by the Seller. In such a case, the customer assumes full responsibility for any damage caused to the products during the return shipment or for the loss of the package, as well as for the related shipping costs.

To track your return shipment, you need to click on the tracking number provided by courier in the "Shipment Tracking" email.