Accessibility Statement

Our Commitment

Accessibility is a fundamental principle of an inclusive and equitable digital world. We believe that every person, regardless of age, ability, or the technology they use, should have equal access to information, services, and opportunities online. 

At 120percento.com, we are deeply committed to removing barriers and creating a welcoming experience for all users, because true customer satisfaction begins with the possibility for everyone to participate fully.

We develop and maintain our website in accordance with international accessibility standards, primarily the Web Content Accessibility Guidelines (WCAG) 2.2 (and subsequent versions as they become available) at the highest feasible conformance level (AA).

To support ongoing compliance, we implement the following measures:

• Accessible by design and by default: Accessibility is integrated from the earliest stages of planning, design, and development, ensuring it is a core part of every project rather than an afterthought. 

• Periodic accessibility audits: We perform regular technical audits using automated tools combined with in-depth manual testing and expert reviews. 

• Continuous monitoring and improvement: We actively monitor the site and implement improvements following every major update or content addition. 

• Collaboration with accessibility experts: We work with international specialized consultants, directly involved in accessibility standards development, to stay up-to-date with best practices and evolving standards. 

• Staff training and awareness: Our team receives ongoing training on accessible content creation, inclusive design, and the importance of digital inclusion. 

• Feedback-driven enhancements: We systematically analyze user feedback to prioritize and implement accessibility improvements that directly enhance customer satisfaction.

All these efforts are driven by our strong commitment to delivering the best possible experience to every user, ensuring that browsing our catalog and purchasing our products is simple, pleasant, and frustration-free for everyone. We are also planning future user testing with real users, involving people with different abilities in usability testing sessions to identify and resolve real-world barriers.

Report Any Issues

Despite our best efforts and commitment, we acknowledge that it is not always possible to guarantee 100% accessibility in every situation, due to the dynamic nature of web content and third-party integrations.

If you experience any difficulty using our website or encounter any accessibility barriers, please contact us at customerservice@120percento.com. Describe the specific issue you are facing (including the page URL, the device and browser you are using, and any assistive technology involved). We will promptly review the reported issue and take all necessary steps to resolve it as quickly as possible.

Our goal is to ensure every customer can freely explore our catalog and complete their purchases without obstacles.

We are fully committed to your experience and stand ready to provide all the support you need to enjoy a seamless and inclusive visit to 120percento.com. Your feedback is invaluable to us and helps us become better every day.